Churn is a hiring problem before it is a product problem. We find customer success managers who keep accounts, grow them, and make your customers glad they signed.
Customer success is where revenue is kept or lost. The wrong CSM does not just miss an upsell. They let a healthy account drift until it cancels, and you find out at renewal.
The job needs a rare mix: part relationship, part product, part project manager. Most resumes cannot tell you who actually has it, so you end up guessing on a seat you cannot afford to guess on.
Behavioral assessments on every candidate, so you see people who can run a relationship, read a product, and drive an outcome, not just one of the three.
A high-touch enterprise CSM is a different animal than a scaled, tech-touch one. We find the fit for how your team actually works.
Coaching is included with every placement, because a CSM who lands well keeps the accounts a shaky start would have lost.
Our team has spent over a decade placing the people who carry the customer relationship. We know the difference between someone who manages accounts and someone who grows them.
From account management to customer success leadership, placing the people who keep and grow revenue is work our founding team has done for years.
Our fees are typically a percentage of first-year salary and depend on seniority and scope. We will scope it clearly for your roles.
CSMs, customer success leads, onboarding and implementation specialists, and the leaders who own retention and expansion.
Retention lives and dies on the right people. We screen for the relationship skills and ownership that keep customers, not just a clean background.
We vet hard so it is rare, and we back our placements with a guarantee. We put the terms in writing before you commit.
Renewals are won months before the renewal call. We look for people who run success like a book of business, not a support queue, and the difference shows up in how they talk about accounts they lost.
The best CSMs can name the moment an account started slipping: a champion went quiet, usage dipped, an invoice stalled. We ask every candidate to walk us through one save and one loss, and we listen for whether they saw either coming.
Expansion does not start in sales; it starts in success. We screen for comfort with the numbers that define the job now: net revenue retention, expansion targets, and the discipline to raise the renewal early instead of hoping.
Playbooks matter, but clients renew with people. We look for candidates who can run a QBR from a template and still sound like a human who genuinely knows the account, because your customers can tell the difference in one call.
Building the team around this hire too? Our director of operations search covers the operators who scale these functions, and our SDR practice covers the other end of the revenue engine.
Whether it is your first CS hire or a full team, send us the details and we will come back with a plan.